Elevate your coffee experience with our custom-made ceramic mug, crafted to reflect your unique style. Designed with precision and care, this high-quality mug is the perfect balance of elegance, durability, and functionality. Whether you’re sipping a hot morning brew or enjoying a cold beverage, you’ll appreciate the dishwasher and microwave-safe convenience. Plus, the ergonomically designed handle offers a comfortable grip, making every sip a pleasure. Ready to enjoy your drinks in style? This mug is your go-to choice!

Product specifications: 

• High quality ceramic mug, white gloss
• Dishwasher safe
• Microwave safe
• Decorated with full wrap dye sublimation
• Sizes: 11 & 15 oz.

Each order is lovingly packaged and ready to be cherished for a lifetime!

Thank you for shopping with us! Below you’ll find everything you need to know about how we process and ship orders.

📦 Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has shipped, you will receive a confirmation email which may include tracking information.

United States Shipping
(Shipped from the United States and delivered within the United States)

Standard Shipping

• Delivery Time: 2–5 business days

• Carrier: USPS

• Cost: $5.99

• FREE Standard Shipping on orders $70.00 USD or more

Priority Shipping (not available on all products)

• Delivery Time: 1–2 business days

• Carrier: FedEx

• Cost: $11.99
  
  

Canada Shipping
(Shipped from the United States and delivered to Canada)

Standard Shipping

• Delivery Time: 4–8 business days

• Carriers: DHL / FedEx

• Cost: $9.70

• FREE Standard Shipping on orders $70.00 CAD or more
  
  

Priority Shipping (not available on all products)

• Delivery Time: 2–5 business days

• Carrier: FedEx

• Cost: $21.50

🌍 International Shipping
(Shipped from the United States and delivered anywhere else, but Canada where available)

We ship to many international destinations worldwide.

Standard International Shipping

• Delivery Time: 3–10 business days

• Carriers: DHL / FedEx

• Cost: $9.22

• FREE Standard Shipping on orders $70.00 USD or more
  

International Priority Shipping

• Delivery Time: 2–5 business days

• Carrier: FedEx

• Cost: $18.00
  

GENERAL SHIPPING RATES

Depending on the products order, these may fall under our “general shipping rates” which is as follows:

Within the USA:

• $8.99 for Standard Shipping on orders less than $70

• FREE Standard Shipping on orders $70 or more

Outside the USA:

• $12.99 for Standard Shipping on orders less than $70

• FREE Standard Shipping on orders $70 or more

The 1-3 day processing time in also relevant for general shipping rates.

SHIPPING & HANDLING FROM INTERNATIONAL WAREHOUSES (China)

Please allow 1-3 days for handling and processing the order.  Once the item ships, you’ll be notified via email and you can expect delivery within 2-3 weeks.  Some items may be delivered in under 2 weeks.  

• General Shipping Rates apply from International Warehouses.

• Orders placed mid February - March will process after Chinese New Year has ended

🌐 Customs, Duties & Taxes

• International orders may be subject to customs duties, taxes, or import fees, which are determined by your local customs authority.

• These charges are not included in our shipping rates and are the responsibility of the customer.

🚚 Shipping Delays

While we strive to meet estimated delivery times, delays may occur due to:

• Carrier issues

• Weather conditions

• Customs processing

• High order volumes or holidays

We are not responsible for shipping delays once the package is in the carrier’s possession.

📬 Incorrect Address Disclaimer

Please ensure your shipping address is entered correctly at checkout.
We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete address information.

❓ Questions?

If you have any questions about shipping or your order, please contact our support team before placing your order. We’re always happy to help!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@giftifygifts.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@giftifygifts.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at justinbeale2001@icloud.com.